Terms and Conditions

Making A Purchase

‘The Company’ refers to KCM (Catering Equipment) Limited, Unit 10 Partnership House, Withambrook Park Industrial Estate, Grantham, Lincolnshire, NG31 9ST.

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

When selecting goods you should ensure that any products you select are suitable for your requirements, help and advice on product selection can be obtained during our standard office hours on 01476 593062. The company does not accept responsibility for decisions made for online purchases.

Prices quoted are not inclusive of VAT, which would be charged at the current rate in force on the date of sale.

Listed prices indicated are subject to change without prior notice, written quotations given are valid for a period of 30 days from date of quote, unless otherwise indicated. The company reserves the right to amend quoted prices before an order is placed if our supplier (s) notify a cost change.

We accept Visa, Mastercard, Maestro, Solo, Delta and American Express. Your card will be debited at the time of order where goods are instock either at our warehouse or nominated supplier, where goods are not instock or delivery cannot be made within the normal time period quoted by each item we will contact you before procceding with any order. You may send your credit or debit card information via phone, fax, snail mail or over the Internet.

We are also happy to accept payment by cheque or BACS, please make any cheques payable to ‘KCM (Catering Equipment) Ltd, and send to the address detailed on our contacts page. Please note that when using these methods of payment an additional period of up to 10 working days may be required for payment clearing.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Quotations, price lists and other material published by the Company do not constitute offers.

The Company has made every effort to ensure that the information contained within this website and other literature issued by us, including technical data, descriptions, and illustrations are correct; however they do not constitute a sale by description. The Company reserves the right to supply goods that have been modified by design, specification or finish without notice.

Provision has not necessarily been made for local water conditions. Some of the appliances included in our website may require water treatment (softened supplies). If necessary, suitable water softeners can be provided by the company at an additional cost. Please contact us for further advice should you require additional help.

Certain items of equipment contained within this website may require the incoming water supply to be at a certain pressure. If pressures are inadequate then localized booster / pressure reducing valves will be required. These can be supplied if required at an additional cost.

In no circumstances whatsoever shall the Company be liable to the buyer or their agent(s) whether for breach of contract, in tort (including but not limited to negligence), breach of statutory duty, breach of warranty or otherwise for loss of profit, loss of use, loss of business, loss of goodwill, loss of contracts or for any other economic, financial or monetary loss whatsoever that may be suffered by the buyer for any other indirect or consequential loss whatsoever.

The Company will not be under any liability whatsoever for non performance of its obligation, in whole or part, as a result, directly or indirectly, of any strike, lock out, fire, flood, inability to obtain material, breakdown, delay, war, insurrection, government act or regulation or any other cause (whether or not of a like nature) beyond the Company’s control.

The construction validity and performance of any contract between KCM (Catering Equipment) Limited and the buyer shall be in accordance with English Law.

Shipping And Handling

Carriage is free for most products included for online purchase, for light equipment items (mostly accessories) under a combined total value of £275 a carriage charge of £7.50 will be made – these items will be clearly marked by each product. For IMC F2 or Bartender products under the value of £575 a carriage charge of £17.50 will be made. Where items from multiple categories are purchased the carriage will default to a single charge using the higher categeory. For deliveries to ‘Highland and Island’ regions (see below) please select the appropriate area from the UK region delivery selection and applicable charges will be shown. Delivery times to these areas will be subject to alteration from our standard schedule.

The following postcodes are covered by ‘Highlands and Islands’:

Isle of Man – IM
Isles of Scilly – TR21 to TR25
Isle of Wight PO29 to PO41
Scottish Islands HS, IV41 to IV49, IV51, 55 & 56, KA27 & 28, KW15 to 17, PA20, PA41 to 49, PA60 to 78, PH42 to 44, ZE
Scottish Highlands KW1 to 3, KW5 to14, IV3, IV21 to 28, PH31-41

Delivery to any other areas, including Northern Ireland (BT1 to BT49) and the Channel Islands (GY & JE) are subject to specific quotation, please contact us for further details

Each product on the website provides an estimated normal delivery period, this is based on the product being in stock at the time of order and excludes any factors affecting the supply chain outside of our control. Where delivery will be longer than the estimated period shown on the website we will advise prior to processing the order. Where a product is not in stock either with ourselves or our supplier we will advise before proceeding with any transaction.

Please note that all deliveries are kerbside only and require a signature, and that unpacking, positioning or installation is not included unless specifically stated or arranged. It is assumed that assistance is available for all deliveries should it be required, where assistance is not available this may be classed as a refused delivery.

The Company reserves the right to impose a handling charge where deliveries are refused as a consequence of no assistance or authorised person to sign for any goods.

If Goods are accepted from a carrier without prior checking, or signed for ‘unexamined’, no claim whatsoever can be accepted by the Company. It is the responsibility of the buyer or their agent(s) to inspect the goods immediately, sign the delivery note accordingly and where applicable inform the Company immediately of any alleged damage or shortages. The Company has no liability for any damage caused during off-loading.

No claim for damage in transit or shortage in delivery will be considered unless immediate notice is given verbally and in writing both to the carrier and to the Company within three days of receipt of the goods, followed by a more detailed claim within ten days of receipt of the goods. No goods returned to the company or will be accepted without prior written authorisation. A breach of these conditions shall debar the buyer from making a claim.

Delivery Schedule

Orders are processed during our standard office hours of Monday to Thursday 9am to 5pm and Friday 9am to 4.30pm, most deliveries are made direct from suppliers within the priod stated under each product, where this is not possible either due to the item being unavailable or delivery scheduling we will advise you before confirming purchase. The times shown for deliveries are estimates only.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK (Including Northern Ireland) 20% VAT is added, orders for the Republic of Ireland where goods are being delivered direct, VAT will be charged at the standard UK rate of 20% with the exception of goods purchased by those presenting a Republic of Ireland VAT number in which case the goods are zero rated. For purchases being delivered to the Republic of Ireland please contact us on 01476 593062.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


All products advertised on this website and sold within mainland UK have a commercial warranty of at least 1 year, unless stated otherwise. Products sold to, or used on UK Islands are not sold with a labour warranty, many products however would have a parts only warranty under these circumstances though this should not be assumed when purchasing. Products sold to areas outside of the UK (or shipped to by others) have a commercial parts only warranty of 1 year, additional carriage may apply in these circumstances.

Please complete the manufacturers warranty registration card on receipt of your goods, along with the KCM registration document issued with the invoice, failure to do so could result in delays in warranty repairs being completed, or a reduction in stated warranty period.

Many items of commercial catering equipment require installation by a trained professional, our prices shown online do not include installation or training. Some items offered for sale from our website can just be plugged in, others may need electrical, water, waste and gas connections to enable them to function as designed. Please contact us for further information regarding installation for products shown on our website. Where installation is being undertaken on behalf of or by the purchasing party then relevant experience and qualifications should be held by installation engineers, all gas equipment must be installed by a registered Corgi engineer. Failure to use correctly trained professionals for installation of equipment may invalidate any warranty. KCM reserve the right to request installation and commissioning documentation where this has been completed by a third party.

If a product is proven to be defective within the period of warranty, then the arrangements that are applicable to that product and manufacturer should be carried out. Certain products have a return to base warranty arrangement, in the event that such a manufacturers product is defective arrangements shall be made for the product to be collected, loan or replacement equipment cannot be supplied for such repairs.

Commercial food service equipment can be dangerous if not correctly maintained and must be serviced regularly and overhauled by qualified Service Engineers. It is a condition of supply of such equipment that the purchaser will have it serviced and overhauled at least once every six months, and KCM (Catering Equipment) Ltd. accepts no liability in respect of any loss or damage resulting from the use of such equipment which has not been serviced or overhauled within the specified period. Regular servicing is essential is the equipment is to operate as specified. Any failure of the equipment through the lack of servicing within the first twelve months of the purchase may render the repairs necessary chargeable and the customer will not be able to rely on normal warranty conditions. Any work, including installation, carried out by non authorized agents may render the warranty invalid.

Where parts or equipment is not of the companies manufacture, our liability is confined to the guarantee given to us by the maker. We do not undertake to pay for the cost of disconnecting or reconnecting any equipment or the carriage charges involved in returning it to us.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01476 593062 (International +44 01476 593062) or fax us on or write to us at Unit 11 Priest Court Caunt Road Grantham Lincolnshire NG31 7FZ UK (excluding Highlands & Islands)

Returns Policy

Statutory law provides that if you are a consumer you may in most circumstances cancel a contract formed between us within 14 working days of receiving the Products relating to such contract. Goods must be unused, as new and in their original packaging with all instruction manuals included. In such circumstances we will give you a full refund. You are a consumer if you are buying something for purposes outside of your business.

In order to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you must inform us in writing. Following such a cancellation you shall be responsible for returning the Products to us and for the costs involved with such return. In relation to such Products you are obliged to take reasonable care of them.

If your order involves any services or involves any bespoke work or selection, your right to cancel shall be terminated as soon as works in relation to such service or bespoke work or selection commences.

If you are not a consumer any order accepted by us cannot be cancelled by you without our written consent. We reserve the right to hold the customer liable to pay up to 50% of the quoted cost and any transportation charges, to cover administrative and other costs. to indemnify as for any loss whatsoever (including loss of profit) arising from the cancellation. Non-stock Products ordered on your behalf cannot be returned unless the manufacturer agrees to accept them.

If you are a consumer purchasing products for domestic use please contact us on 01476 593062 where we will be happy to help you with your purchase. Goods sold in this way for domestic use are subject to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Remittance Terms

The Company’s standard terms for the sale of catering equipment and any directly associated works are strictly payment with receipt of order. Payment terms and conditions for other works and projects undertaken by the Company may vary and will be clearly stated in an accompanying letter issued on a specific basis. Where a variation to the standard terms has been agreed any account outstanding beyond agreed payment dates will be subject to a surcharge of £20.00 to cover costs incurred. Such accounts will also be subject to any other costs incurred in obtaining settlement. A credit charge of 15% per annum will be made on all invoices not paid by the due date. The Company reserves the right to vary the rate of interest charges.

Title of the good passes to the buyer when payment has been received by the Company.

Upon delivery of the goods to the buyer or its agent(s) all risk in the goods passes to the buyer. Where applicable until full payment has been made, The buyer holds the goods in trust for The Company and is responsible for keeping the goods separate from any other assets and in a state of good repair. All goods remain the property of the Company until invoices are paid in full. The customer shall remain a bailee only until full payment is made

Where applicable no retentions will be applicable without the prior and express agreement of KCM (Catering Equipment) Limited.

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